With an aim to deliver to the world – ‘Creative solutions for global reach’; a startup with a small team of 3 developers, select web development as core business area, Sarjen started development of interactive websites.
Doctors in the US tape patient information on Dictaphones which are transcribed for documentation. Entered the Teleworking domain, which was deemed as “the hottest business opportunity for India” at that time. Sarjen started with Medical Transcription with a team of 25 – a set of transcribers, proof readers, doctor.
Consolidated web development business as one of the very few web development companies dealt in dynamic web content, CMS and e-commerce websites. One of the very few web development companies, then, actually offered CMS. Launched www.amdabadbazaar.com, one of it’s kind e-commerce portal.
Diversified into business software solution development and developed a very complex sales and distribution solution for Pharmaceutical company. Developed in-depth knowledge about taxation laws prevailing in various states in India, and later integrated the solution with SAP. Created intellectual property (IP) for unique data replication program, which can seamlessly collate data into single database from various distributed databases. It used two way communication and socket programming technique, which was indeed a milestone achievement. The technology was instrumental for growth of the company for next coming years.
Under the formal tie-up with a US based technology company, Sarjen worked on a large scale offshore project in Java, JSP . Our dedicated engineers not only grasped the requirement fairly quickly, but created great value for the customer, who were venturing out into a new business.
To support growing customer base in Mumbai, Sarjen started a fully functional office with client servicing and technical abilities. We, @ Sarjen, always want to be close to our customers. If geographic proximity is not possible, we always are keen to use cutting-edge communication technologies to remain close to the customers. Sarjen was one of the early adopters to web meeting technologies.
With increasing need of productivity management of sales teams operating in geographically distributed areas, use of web technology for creating a solution to resolve this problem became necessary. Sarjen effectively used it’s knowledge on web technology in creating and implementing Sales Force Automation solution. Another IP, which yielded most of the revenue contribution over next decade. Technology team size increased to 50 software professionals.
Sarjen developed a web based solution for controlling the branches/offices located at geographically diverse locations for diamond traders and merchants to monitor each transaction occurring at their different offices (may be located in the same country or somewhere in the world) at any time. Successfully implemented for diamond trading company in Israel.
Sales and Distribution software installed at a very large multinational company pharmaceutical company. Followed by another deployment at a multinational company, this time a French company, Galderma. Sarjen became an obvious choice for sales and distribution solution in pharmaceuticals in India.
Moved to new premises with bigger office space, improved infrastructure, state-of-the-art facilities. As a policy, we always believed in providing friendly working environment to our employees and invested in much larger and spacious office to make lives of our employees comfortable.
Realising the need of indigenous solutions for Indian companies exporting to regulated markets. Sarjen then invested huge efforts in studying the needs of various pharmaceutical regulatory agencies in US and EU, and successfully developed solutions fully regulatory compliant. Sarjen developed dossier submission and life cycle management software, which now is robust, featured-packed, equipped with publishing CTD, eCTD, NeeS, ACTD, GTD, vNeeS and other regional formats.
Because of it’s business solutions implementation experience, Sarjen gained extensive knowledge of various verticles and customers started recognizing us not only as software solution provider, but as a true business consulting company who worked as a technology partner with them. It was just a matter of time, before Sarjen started adopting the same platform as more generic solution and implemented it to FMCG company and subsequently in many other industries.
Very early adopter and believer in SaaS (Software as a Service) concept. Application hosting and web farms were pre-mature in India, IaaS (Infrastructure as a service) was just getting shaped up. Then, Sarjen decided to have their own servers to make sure they can provide reliable hosting solution for hosting their own applications.
Regulatory division of Sarjen developed unique, simple-to-use safety database software for adverse event reporting and implemented the same for a pharmaceutical marketer in UK. The company faced successful MHRA audit with Sarjen extending complete support for software validation.
With growth of the company, and immediate stake holders, team Sarjen realized that it was time to give back to the society. With lot of fresh graduates joining the company, we felt it would a great idea to engage ourselves as a team for contribution to social cause. And, thus, started journey of blood donation camps, eye checkup camps, charity contributions, tree plantation and so on.
With vast experience of using and implementing Microsoft technologies, Sarjen became Silver partner of Microsoft and today in 2015, the Gold partner.
Developed Clinical trial management software for a reputed CRO, with an aim of covering entire product life cycle at the CRO. It was a first successful attempt of implementation of EDC (Electronic Data Capture) during LIVE BA/BE (Bio Analytical/Bio Equivalence) trials in the world. The solution design was so scalable, that it works without any problems even when data capture points keep on changing from project to project.
While most of software or IT companies would rely on providing implementation support to established brand in SFA and CRM segment, Sarjen took a challenge to develop it’s own IP, which can compete with world class CRM solutions. Sarjen’s efforts of attaining such IP were rewarded by customer in South East Asia when they selected our solution against world famous CRM software after comparing both. Sarjen has successfully implemented the solution across 14 countries. And, then expanded to other multinational implementing it at more than 10 countries.
Sarjen always believed and strived for quality in software delivery and applied rigorous testing methodologies. With organization and customer base getting larger, it was important to make sure other processes also were streamlined. To eliminate business risk for customers and continuously improve systems, Sarjen adopted ISO 9001:2008 and established an organizational quality framework.
Sarjen’s continuous endeavor to keep it’s learning curve moving upwards, we this time worked on relatively unknown area of business processes and again rather than adopting expensive platforms, created our own IP in one. Developed a platform to configure any process, especially the Quality management system, which efficiently incorporates workflows; automated or user managed, and the processes to follow the configured workflow.
Focused on customer value creation and process re-engineering, the team size grew and grew fairly quickly. Very selective in recruitment process, team of graduates and post graduates in Information Technology reached strength of 100. To really cater to the customer needs who mostly were pharmaceutical and life sciences companies, Sarjen hired many post graduates in Biological sciences, Pharmacy and Biotechnology.
It was time for enterprise mobility! With our understanding of business and learning curve on enterprise mobility front, we really created application that bridged the gap between client’s working methodology and SAP type ERP solutions. Used mobility devices like tablets to capture data before intermittently syncing the same with our mobility middleware which ultimately is interfaced with SAP.
Became official App development partner with Apple and developed unique, one of it’s kind, eDetailing application which not only provides library management, on-demand presentations but also captures in-clinic information for the first time. The new generation of device based application, which produces lot of data, and analytics software now available with Sarjen. Worldwide implementation started for a multinational company with around 5000 people in the field.
Our domain expertise and customer needs took us to another business area where we used our domain skills to help customer developing and implementing strategy for software tools and maximize the gains. Our team acquired and implemented newer technology for our customers.
It was then time to move on to working in expansion of softwares in regulated markets – we worked on creating our own IP even in very difficult regulated market. Now we can boast of selling our regulatory products in international market where large pharmaceuticals in Europe and USA adopted our Pharmacovigilance software platform for adverse event management.
With vast experience of using and implementing Microsoft technologies, Sarjen became Gold partner of Microsoft.
With increasing business opportunities in new economy cloud based solutions, Sarjen embarked on implementation of cloud based solutions on Microsoft Azure.
Consolidating on cloud technology adoption, Sarjen came out with one of it’s kind, unique, first true cloud based solution in the dossier submission and publishing domain, Electronic Submission Gateway this time on Google Cloud.
Investment into another IP, this time with solution for Bio-analytical Lab. Once again a completely new subject matter. Sarjen successfully developed and implemented clean, simple software solution named ‘BioLyte’.
Sarjen relocated to new, modern business premises. Doubling the capacity with much better and secured network and infrastructure.
On data analytics front, Sarjen successfully implements Microsoft technologies – SSIS (SQL Server Integration Services) and SSAS (SQL server Analysis Services) for analysis of global stock and sales data of a company with footprints in more than fifty countries across the globe.
Sarjen brings about the evolution of its sales and distribution solution to a fully SAP integrated solution with complex sales and distribution of Pharmaceutical industry, seamlessly implemented on top of SAP SD using SAP PI.
Expanding business to UK, Sarjen registers the business in London and opens up an office, to be one step closer to its customers.
Sarjen upgrades to ISO 9001:2015 from ISO 9001:2008 on the premise of development and/or Implementation of Enterprise software applications as premise and Software as a Service (SaaS) on fully documented and compliant Cloud for various industries including those which need robust compliance documentation and control.
After years of experience in solutions catering to commercial business needs, this time Sarjen embarks forward and creates its own IP towards smart manufacturing solutions. In it’s first avatar, the focus was on digital transformation of manufacturing processes and data capture activities.
Sarjen’s Global sales and distribution software, running on top of SAP, is now deployed for US market; interfacing with rebates, chargebacks and all complex revenue accounting processes.
With focus of numerous domestic and global implementations of several of its software solutions and services, the company strength now reached 200.
20th year and running as strong as ever, Sarjen has made significant headway to architect, design and develop proprietary technology stack with lots of consideration and attention to detail.
Sarjen implements PNS now in Mexico, this time with SAP PPQM module also implemented along with.
Created data warehouse for accumulation of data from various sources and used Microsoft Power BI for insightful and attractive representation of business analytics.
Sarjen developed first interactive system based on speech recognition techniques to help individuals working in the field to drive their sales analytics on smartphones.
Machine Learning technique and algorithm was used in mobile app to help sales men reach out to more important customers and improve efficiency by mapping their current location with nearby customers.
Expansion of its S ‘n D solution to more countries
Also, initiated multi-location Clinical trial solution implementation at 2 more clients; one of them being one of the world’s largest pharma manufacturers and its CROs.
Introducing DI Soft, a Digital Imaging Solution for central imaging lab
Enhancement of QMS to include Document Authoring and Control copy distribution
Extension of Manufacturing execution solution to include Packaging Batch Records
DI Soft, a web based application, is developed to allow radiologists an easy review process of the medical images for different modalities in dicom or several other formats.
Also, helps in clinical Trial related activities like the screening of the patient who is suffering from the Critical Disease to track the their current situation of the diseases and the previous status of the Disease as well to study the benefits from the medicine and future dose management for the Physician or Investigator.
Digital transformation of PQR, which pharmaceutical companies are required to submit as full Product Review (APQR in the U.S. and PQR in Europe) to government health authorities annually, detailing key aspects of the manufacturing process for each drug they produce.
Computer vision where orders can be created, validated and processed quickly and accurately using BOT. Can also be seamlessly integrated with ERPs for bidirectional smooth data and information management without manual entry for creating orders.
New norms, rigid Safety measures, Infrastructure changes with tighter/enhanced security-faster/seamless access despite extra security measures.
And, then being proactive in response to work from office, mandatory masks – double masks, sanitization, distance. Even renting new premises to ensure that distance is maintained and employees are safe at workplace.
Trials of Covid related drugs, ePRO, an approach taken in clinical trials to collect the data from the patient directly (from the patient through mobile devices or web).
Getting rid of manual weighing and dispensing of materials/raw materials in pharmaceutical manufacturing which amounts to a significant rise in quality, avoiding waste/incorrect measurements even in tiniest amount. Another way to see that there is no room for errors.
Expansion to more countries of SAP Interfaced S ‘n D solution
Automation toolset which takes care of repetitive, mundane tasks and brings about efficiency. Also helps in bringing the manual intervention in such tasks to zero – brings total turnabout in overall people and business efficiency.
Warehouse management in the Pharmaceutical Industry with understanding and features such as in order to stock, pick, and ship product in a way that conforms to the many regulations that the market sector demands.
Incorporated electronic submission gateway for covid adverse events for 2 famed clients who have successfully implemented and are now using for the every prompt response to the vaccine manufacture of the Covid global pandemic.
Effortless capturing data and managing data of the equipments and their logs, which are essential day-in and day-out. Replaces manual logs and avoids cumbersome processes with electronic logbooks in place.
QMS – the quality management system was implemented for various European countries and introduction of multilanguage eliminated language barrier with use of the system.