Our experience with SSPL has been good. We worked with them over a period of nearly 6 months and we found them to have a competent team that is able to deliver. Most of our requirements (some were not possible) have been met in a timely manner. They have also been quite flexible to accommodate last minute changes as per the users requirement.
FFReporting has made the life of our sales team easy and increase the business insights which empowers us to formulate effective strategies to excel. We have centralised control over customer list. Time to time service, upgradation and training are appreciable.”
“FFReporting helped us to automate our sales cycle which include tour planning, expense submission, offline/online order booking, transformed our traditional detailing approach with eDetailing and now able to control field expenses. I would say FFReporting is really a cost effective solution with ease of use and migrate.
We have been using your product and service since 2013 and you have been a great help for our ANDA submissions. KnowledgeNET system is the first and only software we are using to upload, compile and validate our ANDA modules. KnowledgeNET system has a great organization in terms of placing each document to its appropriate position following FDA’s module structure. It is very easy to use. And whenever we have an urgent issue you guys are always there to respond and solve the problem promptly. Thank you!
We are a WHO GMP API manufacturing unit . We have 2 USDMFS which we need to file using XML format. Due to lesser requirements we need not feel to invest in buying the software for XML . Sarjen helped us with their software. They come to our office and help us fulfill the USFDA requirements for US DMFS. We are working with them since last five years and are happy with their servces.
When we moved over to our new ERP system, we soon found we had no automated report tools. The ERP Company provided decent tools for importation and exportation of data. Although they did support Crystal report for small report delivery; they almost didn’t provide of any tool for detailed reporting and analysis. This left our ERP manager the struggle to provide detailed report with tools like Excel and Stonefield Query. After a long discussion with our ITS department, we decided to go out and look for software development, hence we found “Sarjen Systems Pvt. Ltd”. They were quite interested in creating our web based reporting tool. This tool is fully customizable and designed to work with existing systems.
More than 5 years later, using the same system, we add more customization each year. Since this platform allowed us to integrate many parts of our workflow, we have designed several reports for both in-house and remote access personnels such as our traveling sales team. Like many companies we ran into many issues developing a platform, both Sarjen and Orbit Industries always found a middle ground and kept moving forward.
Orbit Industries is glad to be a partner with Sarjen in this ever-growing world of technology and development and will more than happily provide many years of continue resource and development. In returned to further both of our expanding companies.
We, at Demo S.A. started using Sarjen’s Pharmacovigilance software since March 2014.
A team from India visited prior to the software going live and we, at Demo S.A., had a wonderful time. Despite difference in language we understood each other. They patiently spent time in making us understand in detail about the software, how it worked. They answered all the queries we had.
The training they gave to all our team members was much impressive and very professional yet with a friendly touch.
We appreciate their efforts and even now after these months, we are happy with the software and Sarjen team and the guidance they provide.
“Often times, people have concerns before working with an offshore software development team. There are worries about capability, diligence, quality, and delivery. My seven-year experience with Sarjen proves these worries are not a given. I can honestly say that my Sarjen development team has become as much a part of my business as if they were sitting in the same room. First, they care deeply about doing a high-quality job. This includes working through a specification and doing additional research so they not only know the work process but also the business issues. We have developed a working relationship where the final specification becomes much tighter because of targeted questions from Sarjen’s own research.
Second, Sarjen wants my business to succeed as much as I do. When needed, the team puts extra time in to get deliveries made and ensures that all elements are ready for final testing; I’ve never had to ask once for this to be done… they just do it.
Last, the ability to communicate has never been an issue. I’m able to communicate on the phone and via e-mail effectively with the entire team, but, especially, the project manager’s English speaking and writing skills are excellent. We use GoToMeeting for detailed task work and this method works very well. We’ve developed a precise method of tracking our communications, refinements, and project reports.
Over the years and through hundreds of tasks within a large development project, I’ve come to know my team personally and this has been quite enjoyable for me. The depth of my relationships with the entire team is a wonderful bonus.”
I have come to know of Sarjen Systems from my previous company and have had the opportunity to work with them on key projects then, and until now with my current company Zuellig Pharma, on ETMS/Field Force Reporting System. I like partnering with Sarjen as I feel confident that my projects will become successful, as I work with a very professional outfit with the technical expertise in systems development. With Sarjen, the possibilities seem to be endless, as the team untiringly supports our development and customization requirements (which may, at times, seem to be truly ambitious). Although, they are also quite honest, realistic and transparent in addressing customer needs. And time (there is a 2 hour 30 minute time difference between India and most countries where Zuellig Pharma is present), does not post as a major hindrance in achieving the objectives we have set together.
The team’s customer focus is superb! Sarjen can boast of its very skilled and patient ? technical staff, and exceptionally competent management team.
To me, Sarjen is just like a next door neighbour and friend. I could knock on its door anytime (to discuss issues, insights and strategies), and we can chat and talk about how we will execute things together. And like a friend, Sarjen tells me straight what can be done now, and what can be done later ? .
A CRO is a specialised industry with requirements of maintaining high standards all round. I am very happy and pleased and would want to thank Sarjen and it’s team for helping us maintain the standards. We, at Lambda, are using quite a few applications provided by Sarjen and we are proud to boast that we are a paperless CRO. Sarjen has understood the CRO business and delivered to us the applications with the dynamics. Even with the specifics and intricacies, each application is much diverse and comprehensive satisfying all our requirements.
The team works hard; has good communication skills; supports us despite the time difference and are willing to take challenges we throw at them. The team has up-to-date regulatory knowledge which is much beneficial for regulatory compliant applications developed by them. The documentation to support the regulatory requirements is also very satisfactory when we have been successfully audited by many regulatory agencies number of times.
Sarjen provides excellent service, their KnowledgeNET software is very user friendly, they have highly knowledgeable and professional staff – always eager to help, available 24×7.. glad to have them on my side in all my FDA electronic filings..